DOCUMENT EXCEPTION HANDOVER
Client: [name]
Period: [month and year]
Prepared by / date: [name / date]
Next owner: [person responsible]

Item: [specific requested document]
Current status: [missing / received / needs correction / approved]
Evidence location: [secure folder reference, not a public link]
What has been checked: [specific review performed]
What remains uncertain: [specific issue]
Last client contact: [date, channel and concise summary]
Next action: [one clear action]
Action owner: [name]
Target date: [date agreed with the responsible person]
Client-visible explanation: [plain-language wording approved for sharing]
Escalation trigger: [when to ask the practice lead for a decision]

Do not include passwords, identity documents or raw bank details in handover notes.
Receiving a file does not mean it has been reviewed. A checklist completion is not accounting sign-off.
CloseChase Guides — November 2026.